FAQ | Petite Playroom

PARTY FAQ

What is your cancellation policy?

Please refer to our Terms & Condition's section for full details on cancellations.

Do I have to pay for the birthday child?

Yes, the birthday child and any siblings over 12 months of age are counted toward the total number of party guests.

What age range does the per-child party fee cover?

All children 12 months and older are included in the party package count. Any additional children or adults beyond the package limit will incur an extra charge.

When should party details be finalized?

About five days before your party, we will contact you to confirm the number of guests and finalize any remaining details for your event.

Can kids stay and continue to play after the party?

No. To comply with fire safety regulations and maintain a safe guest capacity, all guests must leave the facility after the party. This also allows our staff to sanitize the play areas between events.

What if my child isn’t feeling well?

For the health and safety of all guests and staff, please do not attend if your child or anyone in your party is ill.

Can I book extra time for my party?

Additional time may be available depending on scheduling. Please contact your booking manager to check availability and any associated fees.

When is the final payment due?

The balance is due at check-in on the day of the party. We do not store credit card information, so payment must be made at the reception desk.

How much set-up time is included?

Please refer to our Party Terms & Condition's for details about set-up time.

Are socks required?

Yes. Petite Playroom is a sock-only facility. Guests must remove outdoor shoes and may bring slippers or indoor non-marking shoes. Strollers are not allowed.

Do you allow strollers?

Unfortunately, we do not allow strollers in the main lobby area due to limited space. We encourage visitors to make alternative arrangements if possible.

Can I bring a stroller/carseat in?

Our space is quite tiny and we wanted to maximize the space for playing. This means we have limited space available for strollers and car seats. We understand that some people will have these, and we don’t want you to wake a sleeping baby, so we will find space to accommodate, however, we strongly encourage you to not bring your stroller in if you don’t have to.

Do you have a baby change table?

Yes, we do! There is a baby change table available for use in our restroom area.

Can we bring our own food or beverages?

Please see our Terms & Conditions for guidelines regarding outside food and drinks.

Can we bring our own decor?

All decor guidelines are included in the Terms & Conditions.

Is alcohol permitted?

No. Alcohol is strictly prohibited at Petite Playroom, including during private parties.

Are invitations available?

Yes. Invitations can be downloaded online.

Can parties be rescheduled due to bad weather?

If road conditions are deemed unsafe by the MTO, parties will be rescheduled at the discretion of Petite Playroom, management or by request of the host.
The full deposit will be applied to the rescheduled party.
If local roads are open and the facility is open, parties will proceed as scheduled.
If a party host chooses to postpone even when roads are safe, 50% of the deposit will apply toward a rescheduled date.

Drop-in N' Play FAQ

Do parents need to stay with their children?

Yes. Petite Playroom is a non-supervised play space, which means a parent or legal guardian must remain with their child at all times. We welcome and encourage caregivers to join in the fun and enjoy imaginative play alongside their little ones.

I decided on the day I want to bring an extra person, can I?

If there is space available in the session, then walk-ins are welcome. We can’t guarantee there will be space available if a ticket isn’t purchased in advance. You can look at the calendar on the booking page, or email to confirm.

Who is required to wear socks?

To help keep our space clean and hygienic, both children and adults must wear socks or indoor slippers while inside the play areas. Outdoor shoes are not permitted beyond the coat room. Forgot your socks? No worries—socks are available for purchase.

Is there a fee for adults?

No. Adult admission is free with a child during drop-in play at Petite Playroom.

Is Wi-Fi available?

At this time, Wi-Fi is not available for guests. We encourage caregivers to unplug, relax, and enjoy being present while your little ones explore and play.

Are strollers allowed inside?

For safety and space reasons, strollers are not permitted in the play areas or café seating space. A designated area is available in the coat room for stroller storage.

Can I bring outside food or drinks?

Outside food and beverages are permitted, we ask that they are all nut free.

What forms of payment do you accept?

Petite Playroom accepts all major credit cards, debit, and e-transfers for birthday party bookings.